Q: How long will it take for my order to be shipped?
A: All of our personalised treats are made fresh to order, so please allow 5-7 working days for your order to be freshly made and then dispatched. Delivery times may vary depending on your location, but we will provide you with a tracking number once your order has been dispatched.
Q: Are your treats safe for dogs with food allergies?
A: All of our treats are made with natural, high-quality ingredients, and we use plant-based, grain-free, wheat-free flours, but we advise speaking to you vet if your dog has any dietary concerns.
Q: How do I know if my order has been shipped?
A: Once your order has been shipped, we will send you an email with a tracking number. You can also check the status of your order by logging into your account on our website.
Q: How do I make a change or cancel my order?
A: If you need to make a change or cancel your order, please contact us as soon as possible. If your order has not been baked / made yet, we will do our best to accommodate your request.
Q: Do you use plastic packaging?
A: Nope! We are committed to being as eco-friendly as possible, so all of our packaging is plastic-free and either compostable, biodegradable or recyclable.
Q: What ingredients do you use in your dog treats?
A: We use all-natural, high-quality, organic ingredients in all of our dog treats. Our ingredients include organic peanut butter and gluten-free flours such as buckwheat and chickpea flour. We do not use any preservatives, artificial flavours, or colours in our treats.
Q: How are your treats made?
A: All of our treats are handmade and baked fresh to order in small batches. Each biscuit is hand stamped with a "paw of approval" and made from start to finish with care and love by our small family team in our dedicated dog bakery in Berkshire.
Q: Where are your treats made?
A: All of our treats are made in the UK, in our small, dedicated dog bakery based in Berkshire.
Q: Do you offer wholesale options?
A: Yes, we offer our 'Bespoke Bake' biscuit service for businesses where we can create custom biscuits tailored to your company's logo, slogan, or shape. This is a great way to promote your brand while treating your furry companions. Please contact us firstname.lastname@example.org for more information.
We also now offer wholesale for all our non-personalised treats, just fill in the form on the wholesale page and we will send you through our wholesale catalogue.
Q: Do you ship internationally?
A: Currently, we only ship within the UK.
Q: Are your products suitable for dogs on a vegan diet?
A: Yes! All of our biscuits and products are made with 100% plant based ingredients.
Q: Do you collaborate with influencers / dog influencers?
A: We sometimes do collaborations, if you have a photogenic dog that takes a good photo (and loves biscuits!), drop us a message and introduce yourself.
Q: What's the shelf life of your biscuits?
A: Our biscuits are freshly made to order, and contain no preservatives, so typically last 2 months if stored in a cool, dry place (although they are usually gobbled up before this!). Our treat kits have a shelf life of 6 months.
Q: Do you include a receipt with the order?
A: As many of our treats are given as gifts, we don't include prices in our orders, and to become more eco-friendly and reduce waste, we have just phased out including any packing slips, as these are all available online.
Q: Are you hiring?
A: We are not currently growing the team, but please do keep an eye out on our social media for any upcoming job opportunities.